Terms and Conditions
Last updated: 9 November 2026
Overview
This website, www.priyuja.com, is operated by Priyuja ("Priyuja", "we", "us", "our"), a manufacturer and wholesaler of Banarasi and handloom sarees. The website is an information and enquiry platform for trade buyers. No goods can be purchased directly on this website. All sales are concluded through a video-call selection, a visit to our premises, or written confirmation over WhatsApp or email, followed by a proforma invoice from us.
By using this website, booking a video call, visiting our premises, placing an order or making a payment to Priyuja, you ("Buyer", "you") agree to these Terms & Conditions. If you do not agree, please do not use our services.
1. Who we sell to
1.1 Priyuja sells on a wholesale (business-to-business) basis only, to boutiques, saree shops, retailers, exhibitors, designers and other businesses that buy stock for resale or business use.
1.2 We may ask for your business name, shop address, GSTIN (where applicable), visiting card or shop photographs before sharing prices or accepting an order.
1.3 We do not sell on an order-on-demand, drop-shipping or catalogue-reselling basis, and we may decline any enquiry or order at our discretion, without giving reasons.
1.4 You must be at least 18 years old and legally able to enter into a contract under Indian law.
2. Website information
2.1 Products, designs, colours and descriptions shown on this website and on our social media are for general reference only and do not constitute an offer for sale. Availability changes daily; a design shown online may already be sold.
2.2 Colours may appear differently on screens and video calls due to lighting, camera and display settings. Minor variations in colour, weave, motif placement and finish are a natural characteristic of handloom and hand-finished products and are not defects.
2.3 Any prices, price bands or minimum quantities published on the website or social media are indicative. The binding price is the one stated in our proforma invoice.
3. Video-call selection
3.1 Video calls are booked through WhatsApp, phone or email. During the call, our team shows available stock and the Buyer selects pieces.
3.2 Selections made on a video call are a request to purchase. They become a confirmed order only when (a) we issue a proforma invoice or written order summary, and (b) the payment required under Section 5 is received.
3.3 Pieces selected on a call are held for a maximum of 24 hours (or any other period we state in writing) pending payment, after which they may be released for sale.
3.4 Video calls may be recorded by either party for order accuracy and quality reference. By joining a call you consent to this.
4. Orders and minimum quantities
4.1 A minimum order quantity applies. Unless otherwise agreed in writing, the first order is a minimum of 15 pieces, which may be a mix of designs. Repeat-order minimums are communicated at the time of order.
4.2 Once an order is confirmed and paid, it cannot be cancelled or altered, except with our written agreement.
4.3 Custom orders (custom colours, designs, private label or made-to-order pieces) require separate written terms including the advance amount, lead time and specifications. Custom orders cannot be cancelled once production has started, and advances paid for them are non-refundable.
4.4 Lead times quoted for handwoven or custom pieces are estimates. Delays caused by weavers, dyeing, festivals, weather or other causes beyond our control do not entitle the Buyer to cancel or to compensation.
5. Prices, payment and invoicing
5.1 All prices are in Indian Rupees and are exclusive of GST and shipping. GST at 5% is charged extra on the invoice value, and shipping charges are added to every order as applicable.
5.2 Payment is required in full, in advance. Goods are dispatched only after the full payment has been received in our account. Priyuja does not offer credit to any buyer. Payment is accepted only by bank transfer (NEFT / RTGS / IMPS) or UPI to the account details stated on our proforma invoice or company letterhead.
5.3 Priyuja will never ask you to pay into a personal account or change bank details by message alone. Before paying a new account, confirm it by calling +91 91120 44277. We are not liable for payments made to accounts not issued by us.
5.4 A GST tax invoice is issued for every order. Buyers who want input tax credit must provide a correct GSTIN before the invoice is raised; invoices cannot be re-issued to change GSTIN after filing.
6. Dispatch and delivery
6.1 No order is dispatched before full payment is received. Ready stock is normally dispatched within 24 hours of payment confirmation (working days only). Custom and made-to-order pieces are dispatched as per the agreed timeline.
6.2 We ship across India and to international destinations through courier and transport partners of our choice, or through a transporter nominated by the Buyer.
6.3 Risk in the goods passes to the Buyer once they are handed to the courier or transporter. Delivery timelines are the courier's estimates and we are not responsible for delays in transit.
6.4 For international orders, the Buyer is responsible for all import duties, taxes and customs clearance in the destination country.
6.5 Goods sold from our counters in Mumbai or Varanasi are deemed delivered when handed over at the counter.
7. Inspection, returns and exchanges
7.1 Because every piece is shown and selected live on video call or in person, sales are final. We do not accept returns or exchanges for change of mind, colour preference, slow sale or any reason other than those in 7.2.
7.2 We will repair, replace or issue a credit note for a piece that has a genuine manufacturing defect (such as a tear, missing pallu or major weaving fault) or that does not match the piece selected, provided that:
- the Buyer records an unedited, continuous video of opening the parcel;
- the issue is reported on WhatsApp or email within 48 hours of delivery, with the video and photographs; and
- the piece is unused, unwashed, unaltered and returned with all tags and packaging, if we ask for its return.
7.3 Natural variations described in Section 2.2, loose threads, minor float threads on the reverse side and zari tarnishing due to storage are not defects.
7.4 Shortages in a parcel must be reported within 48 hours with the opening video. Claims made after that period cannot be accepted.
7.5 Refunds, where approved, are made only by credit note against future purchases, unless we agree in writing to a bank refund.
8. Designs and intellectual property
8.1 All content on this website and our social media, including photographs, videos, text, logos and designs, belongs to Priyuja or its licensors.
8.2 Buyers may use product photographs and videos supplied by us only to promote and sell the pieces purchased from Priyuja. Our images may not be used to sell copies, similar products sourced elsewhere, or by anyone who has not purchased the goods from us.
8.3 Designs shown on exclusive video calls are confidential. Buyers may not record, share or forward them to manufacturers or other parties for copying.
8.4 Our trade name and logo may not be used without our written permission, except to truthfully state that a product was sourced from Priyuja.
9. Communication and personal information
9.1 By making an enquiry or booking a call, you agree that we may contact you by WhatsApp, phone, SMS and email about your enquiry, orders and new collections. You can opt out of marketing messages at any time by replying "STOP" or by telling us.
9.2 Your personal and business information is handled in line with our Privacy Policy and applicable Indian law, including the Digital Personal Data Protection Act, 2023.
10. Prohibited uses
You may not use this website or our services to: break any law; submit false business or identity details; impersonate Priyuja or any of its staff; copy, scrape or harvest content or data; upload malicious code; or interfere with the security or functioning of the website.
11. Third-party services and links
This website is hosted on Shopify and may link to third-party services such as WhatsApp, payment providers, couriers and social media. We are not responsible for the content, availability or practices of third-party services, and your use of them is subject to their own terms.
12. Limitation of liability
12.1 The website and its information are provided "as is". To the maximum extent permitted by law, Priyuja is not liable for any indirect, incidental or consequential loss, including loss of profit, sales or business, arising from the website or the goods.
12.2 Our total liability in respect of any order shall not exceed the amount actually paid by the Buyer for the specific goods giving rise to the claim.
13. Indemnity
You agree to indemnify Priyuja, its directors and staff against any claim, loss or expense arising from your breach of these Terms, misuse of our content, or your resale of the goods.
14. Force majeure
We are not liable for any delay or failure to perform caused by events beyond our reasonable control, including natural disasters, strikes, transport disruptions, government action, epidemics or power and network failures.
15. General
15.1 If any provision of these Terms is found unenforceable, the remaining provisions remain in full effect.
15.2 These Terms, together with our proforma invoice and any written custom-order terms, form the entire agreement for each order. Where a proforma invoice or written agreement conflicts with these Terms, the specific document prevails for that order.
15.3 Our failure to enforce any right is not a waiver of that right.
15.4 We may update these Terms at any time by posting the revised version on this page. The version in force when your order is confirmed applies to that order.
16. Governing law and jurisdiction
These Terms and every order are governed by the laws of India. Any dispute shall be subject to the exclusive jurisdiction of the courts at Mumbai, Maharashtra.
17. Contact
Priyuja
Phone / WhatsApp: +91 91120 44277
Email: support@priyuja.com
Mumbai Office
201, 2nd Floor, Mohan Niwas, 26/28, Old Hanuman Lane, Kalbadevi, Mumbai, Maharashtra 400002
GSTIN: 27AADCO1764H1ZE
Varanasi Store
D 47/195, 1st Floor, Ramapura, Luxa Rd, Opp PDR Mall, Varanasi, Uttar Pradesh 221010
Mon–Sat, 10 AM – 8 PM · GSTIN: 09AADCO1764H1ZC