Cancellation and Refund Policy

Last updated: 8 October 2026

Priyuja is a wholesale business. Orders are not placed on this website. Every order is selected by the buyer on a live video call or in person at our store, after which we issue a bill. Payment is made only after the buyer has seen and approved each piece and received the bill. This policy explains what happens after that.

1. Cancellation

1.1 Because you have selected every piece yourself and paid against a bill you have approved, an order cannot be cancelled once payment has been made.

1.2 An order cannot be cancelled, changed or returned once it has been dispatched.

1.3 Before payment, you may change or drop pieces from your selection by telling us on WhatsApp or during the call. We will issue a revised bill.

2. Defective products

2.1 If a saree you receive has a manufacturing defect, or is not the piece you selected, you must inform us within 3 days of receiving the order.

2.2 To report a defect, send the following on WhatsApp to +91 91120 44277 or by email to support@priyuja.com:

  • your name, shop name and bill number;
  • clear photographs of the defect; and
  • an unedited video of the parcel being opened, if you have one (strongly recommended).

2.3 The saree must be unused, unwashed, unaltered and in its original packaging with tags. We may ask you to send it back to us for inspection.

2.4 Claims reported after 3 days from delivery cannot be accepted.

3. What is not a defect

Handloom and hand-finished sarees naturally vary. The following are not treated as defects:

  • slight differences in colour from what was seen on the video call or screen, due to lighting and camera settings;
  • small irregularities in weave, motif placement or zari that are typical of handwoven work;
  • loose or float threads on the reverse side of the fabric;
  • change of mind, colour preference, or slow sale at your store.

4. Credit note

4.1 Whether a claim is accepted, and the amount, is decided by Priyuja after reviewing it.

4.2 For accepted claims, we issue a credit note for the value of the defective product(s).

4.3 The credit note can be used to exchange for other sarees of the same value or higher. Where the new selection is of higher value, you pay the difference along with applicable GST and shipping.

4.4 The credit note is linked to your business and cannot be transferred to another buyer.

5. Refunds

5.1 We do not normally refund in cash or to your bank account. Accepted claims are settled by credit note as described above.

5.2 A refund of a credit note to your bank account may be given in exceptional cases, solely at Priyuja's discretion. Approved refunds are made to the bank account the original payment came from, within 7–10 working days of approval.

5.3 Shipping charges are not refundable.

6. Contact

For any question about this policy, contact us:
Phone / WhatsApp: +91 91120 44277
Email: support@priyuja.com

Mumbai Office: 201, 2nd Floor, Mohan Niwas, 26/28, Old Hanuman Lane, Kalbadevi, Mumbai, Maharashtra 400002
Varanasi Store: D 47/195, 1st Floor, Ramapura, Luxa Rd, Opp PDR Mall, Varanasi, Uttar Pradesh 221010